Shipping Policy

Order Processing

After payment confirmation and any required order verification, orders are normally processed within 2–4 business days. During holidays, promotional events, or unusually high order volume, processing may take up to 5 business days. Business days generally exclude Saturdays, Sundays, and applicable public holidays.

Estimated U.S. Delivery

Estimated carrier transit time for U.S. orders is generally 10–15 business days after dispatch. The total time from ordering to delivery includes both processing and carrier transit time. Estimates are not guarantees; weather, carrier disruption, holidays, remote destinations, and other circumstances beyond our reasonable control may affect delivery.

Shipping Charges

Available shipping methods and applicable charges are calculated and displayed at checkout based on destination and available services. Review the shipping cost and final order total before submitting payment.

Fulfillment & Shipping Origin

Depending on inventory availability, product location, package requirements, and destination, orders may be fulfilled from our facilities or designated fulfillment partners. The physical shipping origin shown on a parcel may differ from the registered business address of Beijing Guanyu Shuchuang Technology Co., Ltd.

Tracking Your Shipment

Once an order has been dispatched and tracking is available, we normally send a shipping confirmation with tracking details to the email address entered at checkout. A carrier may need additional time after a label is created before the first tracking movement appears. The carrier may vary by product, fulfillment location, destination, and available service.

Shipping Address Changes

Review the recipient name, delivery address, apartment or unit number, postal code, and contact information before placing your order. Contact us immediately if a correction is needed. We will try to assist before dispatch, but changes cannot be guaranteed once fulfillment or shipment begins. Additional shipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

P.O. Boxes, APO/FPO & U.S. Territories

Availability depends on the product, destination, and carriers available at the time of purchase. If no shipping option appears at checkout, we may be unable to deliver to that address.

Delayed or Inactive Tracking

If tracking has not updated for an extended period or the shipment appears significantly delayed, contact service@avelneth.com with your order number. We will review available information and, when appropriate, work with the carrier or fulfillment provider to investigate.

Lost Shipments

If a shipment appears to have been lost in transit, contact customer support with your order number. After reviewing the tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

Delivered but Not Received

If tracking says “Delivered” but you cannot locate the parcel, first check the delivery area, mailbox, household members, building reception, neighbors, and the carrier where appropriate. A carrier’s “Delivered” status does not automatically prevent review of a delivery claim. If the package remains missing, contact us with your order number.

Damaged, Incomplete, or Incorrect Orders

Contact us promptly if an order arrives damaged, incomplete, incorrect, or materially different from its product description. Include your order number, a clear description, and photographs or videos showing the product, shipping label, and exterior packaging where relevant. Household appliances and accessories may have different protective packaging according to their size, weight, finish, and fragility. Once an error attributable to us is confirmed, we will offer an appropriate replacement, refund, reshipment, or return solution without requiring you to bear additional costs caused by that error.

Minor differences in color, finish, texture, or appearance caused by lighting, display settings, or production batches are not necessarily defects.

International Delivery & Import Charges

International shipping availability and options, where offered, are shown at checkout. International destinations may impose customs duties, import taxes, brokerage fees, or similar charges. Unless checkout clearly states these costs are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.