Contact Us
How can we help?
Have a question about one of our household appliances, an existing order, shipping, tracking, payment, a return, or a refund? Avelnethā¢ customer support is available to help.
Questions About an Existing Order
Please include your order number and the email address used during checkout when contacting us about an existing order. Providing these details helps our team locate and review your purchase more efficiently.
Problems With Your Order
If your item arrives damaged, defective, incomplete, incorrect, or materially different from the product description, please contact us promptly.
Please include, where applicable:
- Your order number.
- A clear description of the issue.
- Relevant photographs or videos.
- A photograph of the shipping label and exterior packaging.
After the issue has been reviewed and confirmed, we will provide the appropriate resolution, which may include replacement, reshipment, refund, or another solution depending on the circumstances.
Before Returning an Item
Please contact our customer service team before shipping any merchandise back to us.
Do not automatically send returns to our registered business address. Once your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and return instructions.
Response Time
We aim to respond to customer inquiries within 24 hours. Requests that require additional investigation with a shipping carrier, payment provider, fulfillment partner, return facility, or another service provider may require additional review time.