Return & Refund Policy

Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact us before the 30-day period expires. Eligibility is subject to the conditions below.

Starting a Return Request

Before sending an item back, contact service@avelneth.com. Include your order number, the product name or description, the reason for the return, and relevant photographs or videos where appropriate. Customer support will review the request and provide instructions if the return is eligible.

Return Eligibility

Except where an item is damaged, defective, incorrect, incomplete, or otherwise protected by applicable law, an eligible preference-based return should generally be unused, in its original condition, complete, unaltered, and not intentionally damaged. Return all original parts, accessories, manuals, inserts, and included materials, with proof of purchase or the order number.

Opening the shipping package does not automatically make an item ineligible, provided the product remains complete, unused, undamaged, and otherwise meets these conditions. For household appliances, please handle finishes, controls, attachments, cords, and included accessories carefully during inspection.

Product Variations & Materials

Avelneth™ offers home comfort, cleaning, kitchen, beverage, beauty, and hair care appliances. Minor variations in color, finish, texture, dimensions, or appearance may occur because of lighting, photography, display settings, materials, or production batches. If the appearance is unsuitable, request a preference-based return within the 30-day window. A confirmed defect or material difference from the description will be reviewed as an order problem.

Return Address & Authorization

Do not automatically send merchandise to our registered business address. Customer support will provide the appropriate return warehouse address and instructions after reviewing your request. Unauthorized returns or parcels sent to the registered business address may be delayed or ineligible for processing.

Non-Returnable Items

Certain products may be excluded because of personalization, product condition, safety, or other legitimate considerations. These may include customized or personalized products, gift cards, and items that cannot be returned safely after use or alteration. Discounted and promotional products remain eligible unless clearly identified as “Final Sale” or non-returnable before purchase, subject to applicable law.

Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly. If an item arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us within 7 calendar days after delivery. Provide your order number, a description of the issue, and clear photographs or videos of the product, packaging, and shipping label where appropriate. Once reviewed and confirmed, we will provide an appropriate resolution without requiring you to pay additional costs caused by an error attributable to us.

Return Shipping Costs

For preference-based returns, including a change of mind, appearance preference, or incorrect customer selection, the customer is generally responsible for return shipping. If we confirm an item was damaged, defective, incorrect, incomplete, or materially different because of an error attributable to us, we will provide an appropriate solution without requiring you to bear return costs caused by that error.

Original shipping charges are generally non-refundable for preference-based returns. Eligible original shipping charges will also be addressed when the return results from a confirmed error attributable to us. No restocking fee is charged for an approved return.

Returning the Package

Use a trackable shipping service for approved returns and retain the shipping receipt and tracking number until processing is complete. We cannot guarantee receipt of an untracked package. The customer is generally responsible for a preference-based return package until it reaches the approved destination.

Inspection & Refund Timing

After a return reaches the approved facility, it will be inspected against this policy. Once approved, the refund is normally processed within 5–10 business days. Your bank, card issuer, or payment provider may need additional time to post the credit.

Refund Method

Approved refunds are normally issued to the original payment method. If that method cannot accept a refund, customer support will work with you on an appropriate alternative. Depending on the circumstances, we may determine that a refund can be provided without requiring the product to be returned after reviewing the request.

Exchanges

Exchanges depend on current inventory and product availability. Minor differences in color, finish, or production batches may occur between units. Contact support to discuss an eligible exchange; where a direct exchange is unavailable, we may ask you to complete an approved return and place a new order.

Order Cancellation

Submit cancellation requests as soon as possible after placing an order. We will make reasonable efforts to cancel before fulfillment begins. Cancellation cannot be guaranteed after processing, packaging, shipment preparation, or dispatch starts. No cancellation fee is charged when an order is successfully canceled before fulfillment.

Consumer Rights

This policy describes our return and refund procedures. It does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.